CAPPA begins each client engagement with a passionate commitment to improving management processes and to advise on relevant changes to manage business risk in the areas of environment, health and safety and quality.

Our Approach

CAPPA Management Inc. has established a strong reputation in both corporate and public sector circles for its innovative approach to application and verification of ISO standards in the areas of environmental, health and safety, and quality management.

Our strength is our level of engagement and service for each customer, focusing on providing innovative, pragmatic and lasting solutions to the management challenges faced by our clients.

CAPPA’s success and innovation in the market has been attributed to many factors:

• “Lucien is always amazing! In the 12.5 years we have been registered ISO he is hands down our favourite auditor. He concentrates on the relevant stuff that will help us improve our firm, and help us focus in on what is important to us.” — Callaghan Letellier Wiens Gibbons, 2011
• “Great audit. Lucien Cattrysse did a good job, he is an excellent fit for our organization. The nonconformances received from him were no surprise. He is always willing to accommodate our needs in modifying the audit plan prior to the audit and during the audit when meeting times needed to be modified. Consistently good value from him.” — Department of Foreign Affairs, 2011
• “a strong focus on meaningful improvement opportunities and process metrics that really drive a successful management system.” — The Lowe-Martin Group, 2011
• “a determined fixation on process performance” — Environment Canada Weather Service, 2008
• “balancing effectiveness with solutions that are practical and sustainable to manage” — Ontario Power Generation, 2007
• “a level of understanding, presentation and communication skills that evoke positive action” — NAV CANADA, 2006
• “services conducted in an extremely professional manner. The objectivity and quality met all of our expectations, and due to our long term relationship, our level of comfort has remained consistent and lasting” — Royal Canadian Mint 2006; 2011

CAPPA’s approach is one built on substantive experience in management system development and verification across a broad range of sectors. Whether engaged to design a management system or in system verification, CAPPA puts a strong emphasis on upfront client engagement to draw out and build on the core strengths of its clients’ processes, excelling at implementing customized management system solutions that address business risk, and improve performance.